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MOHELA Is a Servicer to Federal Student Aid

You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.

Support You Can Trust

You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, all of which are fully vetted.

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MOHELA is committed to providing Laurel Road customers a first-rate customer experience.

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News & Announcements

  • Coronavirus Situation

    The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. MOHELA is committed to keeping our customers informed should any interruption in services occur. Customer service updates will be posted here.

    President Biden recently announced that student loan payments will continue to be paused and interest will continue to be waived for all student loans held by Federal Government Agencies. Unfortunately, this payment suspension and interest waiver does not apply to Laurel Road private educational loans because they are not held by a Federal Government Agency.

    If you are experiencing difficulty making your payments due to the Coronavirus situation contact us to discuss your forbearance options available to temporarily postpone your monthly payment. If you are directly impacted by Coronavirus or you are experiencing interruption, reduction or loss of pay due to the National Emergency we can help you.

  • Tax Info Has Arrived!

    Tax Information is available now! LOG IN to download your 1098-E form now.

  • LIBOR Rate

    For variable rate loans issued on the One Month LIBOR rate, the LIBOR is 0.15% effective January 1, 2021.

    For variable rate loans issued on the Three Month LIBOR rate, the LIBOR is 0.22% effective January 1, 2021 - March 31, 2021.

    You may identify which LIBOR is applicable to your loan on the Final Disclosure issued by Laurel Road.

    With any change to the LIBOR rate, variable rate loans will re-amortize and a repayment schedule will be provided that will include your new monthly payment amount, interest rate (margin plus LIBOR), and the effective date of your new monthly payment amount.

    Note: The repayment schedule interest rate does not reflect the Auto Pay discount as payments are not calculated with the discounted interest rate.

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Repayment Assistance

For Laurel Road customers experiencing financial hardship, you may be eligible for a short term forbearance.

Learn More about repayment assistance

Forgiveness and Discharge

In certain situations, you may qualify to have your Laurel Road loan(s) discharged, meaning that you will no longer be required to repay your loan(s).

Learn More about forgiveness and discharge

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