MOHELA Ombudsman

Our goal is to help you successfully repay your student loans, resolve your account dispute or concerns in a timely manner and provide you with excellent customer service. It’s as easy as 3 simple steps.

Step 1: The first step to resolving your concern is to contact MOHELA Customer Service at 877.292.6845 (Toll Free). Knowledgeable Customer Service staff will listen to your concerns, and provide information about federal requirements and options as they relate to your account and offer all possible solutions.

Step 2: If you have already contacted MOHELA Customer Service and are not satisfied with the result or service you received, please share your experience with the MOHELA Ombudsman by making a formal Request for Assistance or by calling 1.866.820.8542.

Step 3: Once you have submitted a formal Request for Assistance, the MOHELA Ombudsman will research your account and contact you to discuss your concerns. Our goal is to provide you with impeccable service and assist you in keeping your account current with the best repayment solution.

MOHELA's Ombudsman is here to help you! Call us at 1.866.820.8542 to get started.


What Can We Do For You?

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Step 1

Call MOHELA Customer Service at 877.292.6845 (Toll Free).

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Step 2

If you have already contacted MOHELA Customer Service and are not satisfied, make a formal Request for Assistance to MOHELA Ombudsman.

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Step 3

MOHELA Ombudsman will research your account and contact you to discuss your concerns.